studio policies

ORDERS & PAYMENT

PAYMENT POLICY

  • Payment is due in full before production begins.
  • Orders are not placed into the production queue until payment has been received.
  • Final pricing is determined by nail length, design class, consultation fees (if applicable), specialty materials, and any additional services selected during checkout.

PRICING POLICY

  • Final pricing is based on the completed design rather than the initial concept.
  • If revisions move a design into a different pricing class, the final price will be adjusted before production begins.
  • Specialty materials not currently stocked by the studio will be added to the final price with customer approval.

CANCELLATION POLICY

  • Orders may be canceled before production begins.
  • Once production has started, cancellations are no longer available, as materials and labor have already been committed to the order.
  • Consultation fees and custom design work are non-refundable.

REFUND POLICY

  • Due to the handmade and hygienic nature of press-on nails, refunds are not offered once production has begun or after an order has shipped.
  • If an error is made by the studio, Atelier will work with the customer to provide an appropriate solution.

CUSTOM DESIGN PROCESS

CONSULTATION POLICY

  • Preset customizations and private commissions require a scheduled video consultation.
  • One round of revisions is included with every consultation.
  • Additional redesigns or major concept changes require an additional design fee.
  • Consultation fees are non-refundable, as they compensate for time spent designing and planning your order.

REFERENCE IMAGE POLICY

  • Reference images are welcome and may be used as inspiration.
  • Reference recreations are interpreted by hand and may not be identical to the original.
  • Minor edits to an existing design are treated as a preset customization and are subject to the applicable consultation fee.

SHAPE & LENGTH POLICY

  • Each Atelier work is designed with a specific silhouette in mind. Alternate sizing options may be available upon request to preserve the integrity of the original composition.

PRODUCTION

TURNAROUND POLICY

  • Orders are completed in the order they are received.
  • Priority Queue orders are moved into the priority production schedule.
  • Estimated turnaround times may vary depending on current studio workload.
  • Holiday closures and temporary studio breaks may extend turnaround estimates.

ARTISTIC RIGHTS POLICY

  • Every Atelier set is an original handcrafted work created by the studio.
  • Unless otherwise agreed upon, Atelier reserves the right to photograph and showcase completed work for portfolio, educational, and promotional purposes.

SIZING & PRODUCT CARE

SIZING POLICY

  • Customers are responsible for providing accurate sizing information.
  • Sizing may be completed using the coin method, a sizing kit, or previously recorded measurements.
  • Nail sizes vary between different shapes and lengths.
  • If sizing issues result from inaccurate customer-provided measurements, replacement nails may be purchased separately.

REPLACEMENT POLICY

  • Refunds are not provided for lost, broken, or improperly cared-for nails.
  • Individual replacement nails are available beginning at $10 per nail. Pricing may increase depending on the complexity of the original design.

CARE POLICY

  • Press-on nails should be handled with care.
  • Normal wear, improper application, accidental damage, or staining do not qualify for refunds or replacements.
  • Nails may be cleaned gently using isopropyl alcohol applied with a cotton swab or soft cloth.

SHIPPING & FULFILLMENT

SHIPPING & PICKUP POLICY

  • Customers may choose either shipping or local pickup when available.
  • Customers are responsible for providing an accurate shipping address.
  • If a package is returned because of an incorrect address, additional shipping charges are the customer's responsibility.
  • Once a package has been accepted by the shipping carrier, delivery times are outside of Atelier's control.

STUDIO STANDARDS

COMMUNICATION POLICY

  • Atelier strives to respond to all inquiries promptly during business hours.
  • Frequent status requests will not accelerate production.
  • Customers will receive updates at major production milestones and are always welcome to reach out with questions regarding their order.

RIGHT TO REFUSE SERVICE

  • Atelier reserves the right to decline any order containing hateful, discriminatory, illegal, or otherwise inappropriate content.
  • The studio may also decline commissions that fall outside its artistic capabilities, technical expertise, or creative direction.